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Refund Policy
General cancellation, return, and refund principles for K-Dropshipping sourcing, pre-order, warehouse, and fulfillment services.
Last updated: August 8, 2026
1. Before an order is confirmed
Submitting a quote request does not require you to place an order. You may review the confirmed product, purchasing, service, and shipping conditions before accepting the quote or order.
2. After purchasing begins
Once a product has been purchased, reserved, customized, received, packed, or handed to a carrier, cancellation may be unavailable or may incur supplier, payment, handling, storage, return, or shipping costs.
K-pop pre-orders, limited editions, personalized items, promotional benefits, opened or hygiene-sensitive products, and products subject to a supplier no-cancellation rule may be non-refundable after confirmation. The applicable conditions will be provided where available before purchase.
3. Wrong, missing, or damaged items
If an order appears incorrect, incomplete, or damaged, contact us within the reporting period stated in the applicable quote or order agreement. Include the order number, shipping label, outer packaging, product packaging, and clear photos or video showing the issue.
We will review warehouse records, supplier information, and carrier evidence. The available remedy may include replacement, reshipment, credit, partial refund, claim assistance, or another resolution depending on responsibility, evidence, product availability, and carrier or supplier rules.
4. Returns
Do not send a return without written authorization and return instructions. Unauthorized returns may be refused. Returned items must meet the condition and packaging requirements stated in the authorization.
Return shipping, original shipping, customs charges, payment fees, and non-recoverable supplier costs are generally not refundable unless the accepted order terms or applicable law require otherwise.
5. Refund timing and method
Approved refunds are issued through the available original payment method or another agreed method after required checks are complete. Bank, payment provider, currency conversion, and international processing times are outside our direct control.
6. Contact
Send cancellation, return, or refund requests to service@k-dropshipping.com. Include your account email, order number, requested resolution, and supporting evidence.